Questions about Shipment

Q1 : Do you ship worldwide?
A1 : Currently we only support shipping in the US.

Q2 : Where you ship goods from?
A2 : Our warehouse is located in China, the goods will be shipped from China mainland.

Q3 : What is the shipping cost?
A3 : Shipping charges increase with weight, we offer express shipping and standard shipping to choose from, please refer to our for specific shipping policy

Q4 : How do I track my package? 
A4 : You will receive a notification email in your email once the package has been shipped. The tracking number and link inside are for tracking the timely status of the package.You can also track at 17track.net . Or if you need a team members help to check up, please contact with our service team support@bometoys.com and we will be in touch with a status update. 

Q5 : What if my address is wrong?
A5 : If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.

Questions about Return & Refunds

Q1 : What items are returnable?
A1 : We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.

Q2 : How do I return a product?
A2: Contact with bometoys Service Team support@bometoys.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment.Please see our specific Return & Refund Policy

Q3 : What is you refund policy?
A3 : Refunds are processed within 7-14 business days, after you received our confirmation on the cancellation.Please see our specific Return & Refund Policy

Q4 : How will you refund me?
A4 : The refund are applied to the original payment method.

Free shipping

All Orders Standard Shipping is Free

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