FAQ

If you purchase a product over $200, we will provide you with free commercial insurance for the product, if the product is lost in transit, We resend your purchases for free. Please rest assured to buy!

Currently we only support shipping countries: the United States, Canada, the United Kingdom, Germany, France, South Korea, Japan.

Standard Free Shipping: YunExpress, 4PX, USPS for less than 8KG, Ocean shipping for above 8KG. Fast Shipping: Use YunExpress, 4PX, UPS or DHL.

Our warehouse is located in China, the goods will be shipped from China mainland.

Shipping charges increase with weight, we offer express shipping and standard shipping to choose from, please refer to our for specific shipping policy

You will receive a notification email in your email once the package has been shipped. The tracking number and link inside are for tracking the timely status of the package.You can also track at 17track.net . Or if you need a team members help to check up, please contact with our service team support@bometoys.com and we will be in touch with a status update.

If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.

We can accept returns or exchanges within the 30-day period. All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.

Contact with bometoys Service Team support@bometoys.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment.Please see our specific Return & Refund Policy

Refunds are processed within 7-14 business days, after you received our confirmation on the cancellation.Please see our specific Return & Refund Policy.

The refund are applied to the original payment method.