FAQ

Package delay, loss, damage claim service process! (Click to view)

Note: Opening the insurance service is only to respond to the accidental accident of the order, under normal circumstances, do not open the insurance service order will not be damaged and lost! Customers can choose according to their own needs.

What does Buyer Protection cover?
Buyer Protection is a service provided by Seel (a 17TRACK partner). It covers delayed, damaged, and lost items that meet the following criteria.
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*Delay: Domestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is $5 USD. (If the order is not transacted in USD, compensation will be made in the currency of the transaction. For example, if an order in euros is delayed, the compensation is €5.)

*Loss: Domestic packages not delivered 30 days after order fulfillment (i.e., the date when the order is shipped by the merchant) are considered lost. (60 days for international packages.) Lost packages will be compensated for the actual item(s) value paid.

*Damage: Buyer Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

*Buyer Protection also includes carbon-neutral shipment within the recipient’s country.

*Note: Total compensation for one cover is up to the value actually paid for the item(s).

Currently we only support shipping to most countries!

Standard Free Shipping: YunExpress, 4PX, USPS for less than 8KG, Ocean shipping for above 8KG. Fast Shipping: Use 4PX, UPS or DHL.

Our warehouse is located in China, the goods will be shipped from China mainland.

Shipping charges increase with weight, we offer express shipping and standard shipping to choose from, please refer to our for specific shipping policy

You will receive a notification email in your email once the package has been shipped. The tracking number and link inside are for tracking the timely status of the package.You can also track at Our order tracking page . Or if you need a team members help to check up, please contact with our service team support@bometoys.com and we will be in touch with a status update.

If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.

We can accept returns or exchanges within the 30-day period. All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.

Contact with bometoys Service Team support@bometoys.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment.Please see our specific Return & Refund Policy

Refunds are processed within 7-14 business days, after you received our confirmation on the cancellation.Please see our specific Return & Refund Policy.

The refund are applied to the original payment method.