Green Shipping Protection

Guarantee safe delivery of your package by protecting them against loss, damage, and delay.

• Delay: Claim for $5 in your local currency if your domestic package is not delivered within 10 days since fulfillment (30 days for international package).
• Damage: Claim for up to the full value of your purchase if your items are damaged in transit.
• Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international package).

Seel Buyer Protection (Shipping Protection) also includes carbon-neutral shipment within the recipient’s country.

Please note: 

Buyer Protection is a value-added service offered by Seel. Please do not purchase Buyer Protection as a stand-alone item. For eligible orders, opting in Buyer Protection at checkout or cart page guarantees safe delivery of your package by protecting them against loss, damage, and delay.

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time and fees required to receive your order are as follows:

SHIPPING TIME:
*The total time is the sum of the processing time and the shipping time.

*Processing time = the time between when you place an order and when we ship it;

*Shipping time = the time between when your order has been shipped and delivered to you;

*The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

PROCESSING TIME:
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. (The Processing Time is 2-5 days)

Shipping is divided into free shipping and express shipping, and shipping times vary by location, here are our estimates:
United States：
Free Shipping:

• 0-8kg Shipping time is  About 8-10 Working days
• 8.1kg or more  Shipping time is  About 15-25 Working days

Fast Shipping: 

• 0-2kg shipping time:  About 5 working days, shipping cost : $9.8
• 2.1-3kg shipping time:  About 5 working days, shipping cost : $19.8
• 3.1-4kg shipping time:  About 5 working days, shipping cost : $25.8
• 4.1-5kg shipping time:  About 5 working days, shipping cost : $29.8
• 5.1-6kg shipping time:  About 5 working days, shipping cost : $35.8
• 6.1-7kg shipping time:  About 5 working days, shipping cost : $39.8
• 7.1-8kg shipping time:  About 5 working days, shipping cost : $45.8
• 8.1-8.5kg shipping time:  About 5 working days, shipping cost : $9.8
• 8.51-9kg shipping time:  About 5 working days, shipping cost : $15.8
• 9.1-9.5kg shipping time:  About 5 working days, shipping cost : $19.8
• 9.51-10kg shipping time:  About 5 working days, shipping cost : $25.8
• 10.1-10.5kg shipping time:  About 5 working days, shipping cost : $39.8
• 10.51-11kg shipping time:  About 5 working days, shipping cost : $45.8
• 11.1-11.5kg shipping time:  About 5 working days, shipping cost : $49.8
• 11.51-12kg shipping time:  About 5 working days, shipping cost : $55.8
• 12.1-13kg shipping time:  About 5 working days, shipping cost : $59.8
• 13.1-14kg shipping time:  About 5 working days, shipping cost : $65.8
• 14.1-15kg shipping time:  About 5 working days, shipping cost : $69.8
• 15.1-16kg shipping time:  About 5 working days, shipping cost : $75.8
• 16.1-17kg shipping time:  About 5 working days, shipping cost : $79.8
• 17.1-18kg shipping time:  About 5 working days, shipping cost : $85.8
• 18.1-19kg shipping time:  About 5 working days, shipping cost : $89.8
• 19.1-20kg shipping time:  About 5 working days, shipping cost : $95.8
• 20.1-21kg shipping time:  About 5 working days, shipping cost : $105.8
• 21.1-22kg shipping time:  About 5 working days, shipping cost : $115.8
• 22.1-23kg shipping time:  About 5 working days, shipping cost : $125.8
• 23.1-24kg shipping time:  About 5 working days, shipping cost : $135.8
• 24.1-25kg shipping time:  About 5 working days, shipping cost : $145.8
• 25.1-26kg shipping time:  About 5 working days, shipping cost : $155.8
• 26.1-27kg shipping time:  About 5 working days, shipping cost : $165.8
• 27.1-28kg shipping time:  About 5 working days, shipping cost : $175.8
• 28.1-29kg shipping time:  About 5 working days, shipping cost : $185.8
• 29.1-30kg shipping time:  About 5 working days, shipping cost : $195.8
• 30.1-35kg shipping time:  About 5 working days, shipping cost : $225.8
• 35.1-40kg shipping time:  About 5 working days, shipping cost : $245.8
• 40.1-45kg shipping time:  About 5 working days, shipping cost : $265.8
• 45.1-50kg shipping time:  About 5 working days, shipping cost : $285.8
• 50.1-55kg shipping time:  About 5 working days, shipping cost : $295.8
• 55.1kg or more shipping time:  About 5 working days, shipping cost : $345.8

Due to the impact of COVID-19, Free Shipping The maximum delivery time is about 20 days within 0-8kg, and the maximum delivery time is about 40 days for over 8.1kg, The maximum delivery time for fast shipping about 15 days.

CUSTOMS:
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

TRACKING INFORMATION
After the order is shipped, for logistical reasons, even if you specify combined transportation, the same purchase may be sent in a separate package.

If you have other questions, please contact us, we will do our best to help you. support@bometoys.com

PAYMENT METHODS:

The following payment options are available:

FAST PAYMENT AND 100% SECURITY BY CREDIT CARD:

• We accept payments by credit card (Visa, Mastercard, American Express, Discover.).
• After your legitimation as the legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order has been placed.
• The payment transaction is carried out automatically by the credit card company and your card is charged. 

Mobile Wallet Payment:

• Support Apple Pay, Google Pay, help you complete payment faster on mobile devices.

Payment in 4 instalments:

• Supports Afterpay (click to see how this works), Szeele (click to see how this works), ZIP (click to see how this works).

PAYPAL/ PAYPAL EXPRESS:

• During the ordering process you will be redirected to the PayPal website.
• In order to be able to pay the invoice amount via PayPal, you must be registered there.
• You must identify yourself and confirm the credentials.
• The payment process is carried out automatically by PayPal.

IMPORTANT:

• When you place an order on our website, your card will be charged immediately and not at the time of dispatch.
• If you regret your order and want a refund, please contact us at support@bometoys.com first to make sure we haven't shipped it yet, you have 24 hours after placing your order to do this.
• It takes between 7 and 10 business days for a refund to appear in your account.

A FEW REASONS WHY BUY FROM US:

SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.

SAFE SHIPPING
Choose high-quality and flexible international shipping companies for cooperation, as well as free shipping and fast shipping options to ensure our quality service and experience.

RETURN PLAN
It's okay to change your mind! You can return your order for a full refund, and we offer you full 30-day buyer protection.

NEW ARRIVALS
Brand new products are available on a regular basis.

EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.

ACCESSORY SUPPORT
Perfect product accessories service, if the product you purchased is damaged during use, please don't worry, you can contact us directly at support@bometoys.com, or communicate with us in live chat, live chat time: Monday-Friday (9:00AM - 8:00PM EST), tell us the product model or your order number and the accessories you need.

EASY TRACKING
You will receive a notification email in your email once the package has been shipped. The tracking number and link inside are for tracking the timely status of the package.